Customer Feedback

DBA Group – Customer Care Policy/Complaints

Continuing the “Customer First” objective of MAN Truck & Bus AG, we at DBA-UM strive hard to meet the expectations of our customers.

Our team of highly qualified engineers and technicians take care of the customer’s vehicles, assuring the customer that his vehicle is in very capable and dependable hands.

Our appointment system provides the customer an option to schedule an appointment which ensures minimum waiting times at service centers and faster turn-around times, improving the vehicle productivity. At DBA-UM we understand that the trucks need to be on the road and working and hence follow a proactive approach whereby the service centers remind the customers for due service of their vehicles and take bookings for service as per customer convenience.

Our engineers are trained to determine problems based on information and concerns reported by the drivers / customers and using technology and support from MAN we are able to find the root cause and resolve the issues permanently.

We very strongly believe that our customers are our partners in progress and improving customer satisfaction is a journey of continuous improvement. However, this journey can be more satisfying if our partners / customers are happy and thus we request you to share your feedback or complaints if any to enable us improve your experience and resolve issues. We can assure you that your complaints once registered will be followed up and responded to within a short time span.

Customer First, always!!!